Branch Operations Manager

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.  NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

NMC CAT is looking for a Branch Operations Manager that will have overall responsibility for the critical issues of branch operation and profitability, including sales, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicles, community relations, accounts receivable and resolution of personnel issues.  

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@NMC CAT-corp.com or 402-891-7555.

 PRIMARY JOB DUTIES*:

• Oversees the day-to-day operations of the assigned branch with respect to operations, marketing, and sales.  Sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of NMC CAT, Inc.
• Develops and expands relationships with existing clients by analyzing financial needs in order to sell and cross-sell products and services in support of established branch revenue/profitability and customer acquisition/ retention objectives. Resolves escalated customer issues. Follows-up on customer satisfaction survey results.
• Directs branch operations including recommending best practices, reducing overall costs, driving revenue growth and supporting customer satisfaction. Develops and maintains branch metrics tracking and reporting branch numbers. Prepares, submits and reports on annual budget proposals. Develops and tracks Key Performance Indicators (KPIs).
• Builds and manages a competent team within each branch by effectively hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling, and administering disciplinary procedures. Develops and submits talent inventory assessments for branch strength and provides continued training opportunities.
• Establishes objectives and procedures governing the performance of assigned activities. Issues specific annual objectives to immediate subordinates and reviews objectives.  

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list.  NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.